The above feedback is underpinned by our commitment to providing excellent client service, knowledge management and client relationship management.
Knowledge management
We see knowledge-building and sharing as an important part of building relationships with our clients. We provide:
- access to research and information services
- current awareness, bulletins and newsletters on general and specialist legal and sector developments
- access to approachable knowledge and information specialists with whom you can discuss your in-house approach to knowledge management, for example the best legal resources for your in-house legal teams
- collaboration with other firms where this helps you to minimise gaps and duplication in the knowledge and information you receive.
Client relationship management
We are committed to building long-term relationships with our clients. Those relationships are best served by listening to clients and exceeding their expectations. As part of our commitment to building relationships, we frequently provide bespoke training, seconded lawyers and secondment opportunities for our clients' lawyers.
We regularly review our relationships with our clients to hear what's working for them and what we can do differently to strengthen our relationships.